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#1 2011-10-12 08:29:11

Aabaz
Member
From: Paris, France
Registered: 2008-05-11
Posts: 36

User verification problem

Hello,
I run a FluxBB forum version 1.4.4, slightly modified but only in parser.php to integrate a latex feature.

I am having issues with some new users that do not receive their confirmation email.

Of course the first thing that I thought was that these emails were flagged as SPAM and therefore deleted or at least hidden from the users.

But even then, If the confirmation email is lost, how can a forum admin resends it or manually activates an account ? Is that even possible ord do they have to register again ?

If it is not possible I think it could be a nice addition (and hopefully not too complicated codewise) to the admin panel.

Thanks for your help.

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#2 2011-10-28 13:01:12

Kira
Member
From: Zaragoza, España
Registered: 2011-07-09
Posts: 19

Re: User verification problem

Hello,

Do you use a dedicated server/vps?
The SMTP and port are configured correctly?

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#3 2011-10-28 13:08:31

Aabaz
Member
From: Paris, France
Registered: 2008-05-11
Posts: 36

Re: User verification problem

Hi,
my forum are hosted on a free web hosting service and I do not recall configuring SMTP settings or anything.

Anyway, if this was a problem of SMTP configuration would'nt all the confirmation emails be affected and not only a handful (approximately one per cent) ?

And then, even if the confirmation emails were not sent because of a SMTP error, would it be possible to activate the accounts or do I have to manually delete the accounts and tell the users to register again ?

Thank you very much, I appreciate your help.

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#4 2011-10-28 13:16:49

Kira
Member
From: Zaragoza, España
Registered: 2011-07-09
Posts: 19

Re: User verification problem

Hi,
The PHP function mail() is activated? Normally you must enter the email contact in the Options (administration) and it's good.
image.num1319807797.of.world-lolo.com.png

Please create a phpinfo.php page :

<?php

// Show all information, defaults to INFO_ALL
phpinfo();

?>

Next, upload this file to your FTP and give me the link of phpinfo.php smile

Last edited by Kira (2011-10-28 13:18:40)

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#5 2011-10-28 13:20:42

Kira
Member
From: Zaragoza, España
Registered: 2011-07-09
Posts: 19

Re: User verification problem

Tenez, parlez français si vous le souhaitez ^^

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#6 2011-10-28 16:46:03

Otomatic
FluxBB Donor
From: Paris - France
Registered: 2010-01-26
Posts: 572
Website

Re: User verification problem

Hi,

@Aabaz There is a French forum : http://fluxbb.fr/forums/index.php

What is your host ? Waht is the email domain of member that does not receive confirmation ?

Last edited by Otomatic (2011-10-28 16:46:28)


Ce n'est pas parce que l'erreur se propage qu'elle devient vérité. Ghandi
An error does not become truth by reason of multiplied propagation. Ghandi

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#7 2011-10-28 22:48:22

MattF
Member
From: South Yorkshire, England
Registered: 2008-05-06
Posts: 1,233
Website

Re: User verification problem

Aabaz wrote:

Anyway, if this was a problem of SMTP configuration would'nt all the confirmation emails be affected and not only a handful (approximately one per cent) ?

Yes. It's likely that the e-mails are being rejected by the remote MTA due to failing some criteria in their sender checks. Without access to the MTA logs, however, you're never going to know the specific reason.


Screw the chavs and God save the Queen!

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