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Support Post

Types of errors

This could be any of the following:

An error was encountered Error:
Unable to fetch *Any sort of message* info.
Parse error: parse error, unexpected *Any message**Any file location* on line *Any line*
Fatal error: Call to a member function on a non-object in *Any file location* on line *Any line*
Warning:*Any file location* on line *Any line*

Making a post

Before making a post make sure you have:

  • Read the documentation for the required extension/modification.
  • Used the forum search to find if this problem has been posted before.

When you make a post about this problem, make sure you include (hiding any passwords or credentials):

  • The problem described to the best of your ability, including what you have done to cause this problem
  • The forum version you are using
  • Made sure Debug mode has been enabled and we have the debug enabled messages.
  • The source code for that page and highlighting where the lines that the problem exist on ( if applicable)
  • Unordered List Item
  • A link to your website, or screenshots in some cases.

If you do paste any code please make sure that it formatted with [code][/code]

Template post

If you need a template to give you a head start then you can use this:

Forum version (or revision):

How this happened:

Problem:

Extensions installed:

Link to the site:

For some problems you will need to post details about your set up:

Browser: 

Resolution:

Host:
 
making_a_support_post.txt · Last modified: 2008/09/26 09:15 by lie2815
 
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