How To Change a User's Password

esper · 2010-01-19 19:38:06

I have a user who forgot his password, and is no longer logged in. Unfortunately the "forgot password" functionality is just not working. How can I manually change his password? I tried updating it in the database, but it appears as plain text when others are encrypted. When I try to use the plain text password I set it still does not work. Any help would be appreciated.

Franz · 2010-01-19 19:52:32

1. What exactly do you mean by "just not working"?
2. How long (in characters) are the encrypted passwords?

esper · 2010-01-19 20:18:05

Here's an example of an encrypted password - 9d7ef24fbabf1ab604367f9fd89a4acad55d0f26

It's just not working - I type in a registered email in the 'forgot password' page and it says it sends but it doesn't

Reines · 2010-01-19 20:24:56

Sounds like the problem is with your mail server. If you're hosting it yourself, you will need to fix that. If you're using shared hosting you should report it to your host.

To manually change their password you can just visit their profile and click "Change password", assuming you are an administrator. If you'd rather change it via the database, the example you posted is sha1 encrypted so first sha1 encrypt it (you can use an online tool like this) and insert the hash given.

esper · 2010-01-20 05:29:21

Yes, Im hosting it myself. Where should I start as far as looking into fixing it?

Franz · 2010-01-20 08:46:54

I guess we would need to know more about your server configuration and software to answer that one.

Forums

#1 2010-01-19 19:38:06

How To Change a User's Password

#2 2010-01-19 19:52:32

Re: How To Change a User's Password

#3 2010-01-19 20:18:05

Re: How To Change a User's Password

#4 2010-01-19 20:24:56

Re: How To Change a User's Password

#5 2010-01-20 05:29:21

Re: How To Change a User's Password

#6 2010-01-20 08:46:54

Re: How To Change a User's Password

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